Kugamon versus Salesforce Revenue Cloud

When initially looking for a CPQ solution we reviewed the Salesforce solution but quickly realized it was too complex and the pricing was outrageous. We turned to the AppExchange and found Kugamon and have been so pleased with my decision to go with their solution. Pricing is of course a big consideration when adopting any software, Kugamon is priced very fairly for the immense amount of value the software provides. The system is very flexible as well, in many respects we did not fit into the traditional box of offering a simple physical or virtual product. Kugamon already has several customization options built in which allowed us to leverage and rapidly implement the solution. We have adopted many software products and to date the Kugamon on-boarding and implementation is head and shoulders above any other experience. The team takes a very thoughtful and intentional approach to training and onboarding their customers. This process really makes the implementation of a complex system very smooth since they guide you along in such an organized and professional manner. Kugamon will be my recommendation for a CPQ system every time I have an opportunity.

We have been using this product for many years now. Their product is completely customizable which is very helpful to incorporate our business process. They keep on adding new features and upgrade our Prod by making sure not affecting existing customization. Support is excellent, especially is Kuldip is always there when we need it most. I have used Salesforce CPQ product for few years, but I never missed CPQ while using Kugamon’s Product. Now they have complete Quote to Cash system which includes subscriptions, Assets, Renewals, invoicing, billing etc. Very nice product and I would highly recommend.

Jobscience is a Salesforce ISV that builds and sells Recruiting Solutions on the Salesforce Platform.After researching the AppExchange and considering options such as Zuora, Salesforce CPQ, and Conga CPQ, we selected Kugamon. There are many reasons why we made this choice but what convinced us was 1) the overwhelmingly positive feedback we received from current customers of Kugamon such as IBM and Five Star Professional, and 2) as a Salesforce ISV that is committed to the Salesforce Platform, it was important to us to find an app that leverages Best Practices on Salesforce.We currently use Kugamon and its Subscription & Renewal Management function to meet our business needs and have been pleased with the results. Kugamon understands that every business is unique and has been there every step of the way during our complex implementation. Each time we have had a question or issue, their Support Team has called back almost immediately to help us address our concerns which has always reassured us that we are in good hands. In fact, there are times the Kugamon Support team is available so quickly to help resolve our questions that I have to ask them to wait until later when we are able to spend time working with them on the issue.With Kugamon, we have reduced our quoting cycle time by approximately 45 minutes per quote, simplified and removed significant numbers of unnecessary products from our price book, automated our renewals, improved our pipeline visibility, resolved complications working with foreign currency, and gained better insight into our outstanding receivables -- in addition to improvements we have achieved on many other critical business processes.I would highly recommend Kugamon to any business, especially those committed to the Salesforce Platform. The quality of their App and lighting fast customer support make them a pleasure to work with.

We've been using Kugamon for over a year now and have been very pleased with how it has positively impacted our Sales Process. Previously we used an Excel based solution that was convenient but lacking. Users could create Part Numbers on the fly and it was difficult to determine levels of discounting. No more. We can now create Quotes with current Part Numbers, have transparent discounts, and implement Approval Processes. Furthermore, the resulting Quotes are professional looking and accurate. I've implemented other CPQ tools and know that implementations can be taxing. Kugamon was there with us throughout the process; they helped us make necessary changes, and steered us clear of making preventable errors. Looking forward, Kugamon has included functionality that we can implement for Orders and connecting to our Finance systems. I look forward to continuing the journey with Kugamon.

We are a Salesforce.com consulting partner, and after reviewing other apps, our client decided that Kugamon made the most sense for their business. Kugamon has been responsive to our clients needs and the functionality meets the needs for ERP and eCommerce. They have also partnered with us for client support.

Today, we launched phase 1 of our Kugamon CPQ implementation. CPQ is tough work, there's no way getting around it. Partnering with Kugamon and their exceptional team makes it a lot easier. My team and I discovered Kugamon when we were searching for a 100% Salesforce native CPQ. We looked at several different vendors, but most had some logic occurring off instance which wasn't what we were looking for. When we dove in, we realized that Kugamon was a strong fit for our use case. We made the purchase and I can now confidently say it was the right choice. The implementation and training process was delightfully intense. We spent 3 hour a week for 8 weeks with the Kugamon team going through all of the configuration and functionality. But as a result, I finished training with a strong understanding of how everything works and how I could configured it to my use case. Kuldip, the founder and CEO of Kugamon, and Victoria, our Customer Success Lead, have made themselves incredibly available for all of our questions and queries. They’ve also helped us use Salesforce better over all. We still have a lot of work left to complete, but I have high confidence that we’ll tackle it successfully with Kugamon. They have a strong product and an even stronger team. If you’re in the market for a CPQ, I highly recommend you check them out.

As a small software developer, we were surprised how little was available in terms of CPQ solutions that would work with Salesforce and Quickbooks. We implemented Kugamon after realizing Salesforce CPQ was more of a custom solution than an out-of-the-box solution. Our Kugamon implementation went super fast and we continue to be impressed with how much is included in the packaged solution. CPQ solutions are complicated but Kugamon utilizes standard workflows with consistency and dependability. We were thrilled to ditch the Excel spreadsheet that we were using to keep track of subscription renewals and also appreciate now having accurate revenue recognition to give us visibility into true deferred revenue vs earned revenue.

If your organization does Salesforce development in-house, Kugamon CPQ is the ideal CPQ package for you. Our organization does a lot of internal development (we are not a declarative shop, we are code-first) and our developers have experience with other CPQ solutions. We chose Kugamon because the processing all happens on-instance. Though this may seem like a small detail, it is a big deal; knowing that nothing is going off-instance to be processed in a black box gives us the confidence to reason about how the solution works and build customizations around it. Additionally, the Kugamon team has proven to be very developer-friendly. When we have questions or seek guidance, they are eager to engage and proud of the work they have done. For a developer, there is nothing like being able to engage directly with the people who design and build the software that you are relying upon. They are happy to provide recommendations and talk at a detailed technical level - and they know their customers. Great company, great product. I'm so happy we ended up with this solution.