Enterprise-Grade Security for Your RevOps Team

I've used Kugamon before in my previous company as a power user when I was in CS. Now at Copado, Kugamon came to me as a large project to implement into our production org to help our quote to cash processes scale. When training began last summer, the CEO organized and led all the trainings with me as the person to be the subject matter expert in the tool. The trainings are highly organized with templated decks that he fills out during the sessions. You are also well guided on how to set up products in your active pricebook, so that you ensure Kugamon works seamlessly with its automation flows. What could be a better experience with the training is that it be customized and tailored to your own use case as a customer. There was some content that was not applicable to Copado's use, so we could have skipped over some of the areas that were not SaaS related. ..The CEO is one of the most intelligent people you will have ever met. Overall, I enjoyed my experience working and learning the tool from an Operations perspective and skillset with him. Since our go-live in late 2020, our Operations team has been very happy with the incremental improvement that our first phase of deployment has brought. If you use Kugamon out of the box and use the entire suite, the Kugamon user experience is as little clicks as possible. It's got nearly every scenario thought out for Sales, Ops, and CS teams. Thank you Kugamon team!

Kugamon listened to our specific needs across a complex ORG and developed an easy-to-implement solution to Opportunities, Orders and Payment processing. Even more impressive, was the the service and support provided directly from the founder and CEO is personal and prompt. Training provided was clear and easy to follow and support issues were addressed promptly and completely. Never did we feel like we were not listened to and were treated like a Fortune 50 company, although we are a small business.

We've been using Kugamon for over a year now and have been very pleased with how it has positively impacted our Sales Process. Previously we used an Excel based solution that was convenient but lacking. Users could create Part Numbers on the fly and it was difficult to determine levels of discounting. No more. We can now create Quotes with current Part Numbers, have transparent discounts, and implement Approval Processes. Furthermore, the resulting Quotes are professional looking and accurate. I've implemented other CPQ tools and know that implementations can be taxing. Kugamon was there with us throughout the process; they helped us make necessary changes, and steered us clear of making preventable errors. Looking forward, Kugamon has included functionality that we can implement for Orders and connecting to our Finance systems. I look forward to continuing the journey with Kugamon.

The level of service you receive from this team is amazing. Kuldip, Michael, Heather and Kevin have gone above and beyond to ensure our install was a success. They took our manual quoting process and turned it into a seamless and automated process within Salesforce. The app itself is covers a lot of ground - quotes, orders, rev rec, subscriptions, payments, invoicing. Being able to pick and choose which functionality you want to use and having the ability to customize it to your specific process was the reason why we selected Kugamon. Getting 50 sales people to use a new quote tool was no easy task but with Kugamon's help and expertise, we were able to roll out a highly customized tool that was easy to use. I recommend this app to any company looking for a customizable app that comes with a great team!

I loved this app! Found it years ago and implemented it while working for another company. It lifted the burden of managing many aspects of the sales cycle from initial quote to automatic billing. The company has since moved onto a new platform (and quite frankly they could not see the value at the time which is unfortunate) but I still advocate this was by far the best app to quote and sell and will continue to promote it to my future clients. It's a smart investment. It's capabilities and feature set is rich and worth every penny.; - sync products from quote to cash to your financial system is a big bonus; -custom quotes to accompany a proposal is a win/win plus you can standardize these for various teams; -tiered pricing is the best way to manage your pricebook because it minimizes SKUs to remember; -recurring billing and integration to pay processors just makes sense...no more time spent managing recurring payments manually and you have a choice as to which pay processor you want to connect to. -Now that I run my own company and instance of SalesForce, I'm now using 3 different apps to 1) prepare a proposal and quote 2) manage the opportunity pipeline 3)prepare invoice with payment link. Those apps in total cost over $250/month just for subscriptions. It does not account for the time I put in to manually sync product lists and information across the apps to provide a proposal. I look forward to saving $150/month just by choosing this app. I highly recommend it.

What do you like best? It's built directly into our Salesforce instance and their support is great. Review collected by and hosted on G2.com. What do you dislike? Wish it had reports and dashboards around our MRR and ARR. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? Automating our subscription billing and payments.

Johnson & Johnson Health and Wellness includes multiple companies in one SFDC org. Kugamon was able to meet the unique needs of each including unique invoices, payment methods, security access, etc. Kugamon's configurability allows us to make a complex org and product structure manageable for our sales and operations staff thru the ordering, shipping, invoicing and payment process. Kugamon's support, with their quick response and innovative solutions, always meet the business challenges we bring to the table. Kugamon rocks!

I can't speak highly enough of the Kugamon product, as well as the entire team that helped us deploy and roll-out the solution over the last few months. I've been truly impressed with the agility of the product - our price-book is highly complex, yet Kugamon was able to handle most of our requests seamlessly out of the box. The team came up to speed with our business processes extremely quickly and was able to leverage their knowledge to recommend improvements that streamlined our internal processes. THANK YOU TEAM KUGAMON!

I run Sales Operations for CipherCloud, Inc. and when I joined the company one gap in sales process and infrastructure our field organization suffered from was lack of a proper quoting tool. After some internal investigation, I was given a referral to Kuldip/Kugamon from a co-founder of our company. I called Kuldip and was very impressed with his teams ability to quickly respond and prove their technology could solve our relatively complex quoting requirements. Kugamon's tools are high quality, scalable, well designed business solutions. After working through design, development and testing with the Kugamon team I deployed the Kugamon quoting tool (which is very well integrated in SFDC) to our worldwide sales team without issue. The couple instances where I have interacted with the team on the support side have been just as pleasant and impressive. I am happy to endorse Kuldip and the entire Kugamon Team!! JOB WELL DONE!!

I've had the pleasure of leveraging Kugamon at my last two organizations. For both, we selected Kugamon primarily for their easy to use contracting and subscription management features- as well as their top notch support. But in this last run, with limited resources, we also have had made great use of Kugamon to manage our receivables--- keeping outstanding invoices to a minimum, and increasing dramatically our visibility of future cashflow back to the business. I highly recommend any subscription based business look at Kugamon for a full breadth of functionality- contracting, e-signature, subscription management, flexibility of options, and finance visibility!

If we could, we'd give Kugamon six stars! Kugamon has streamlined our order and payment processing, reducing the time to complete these tasks by at least 50%. Gone are the days of editing Word docs, PDF conversions and manual data entry. Everything is customized and automated for our business, and we couldn't be happier with the service. The team has always gone above and beyond to ensure all our needs are met. Thank you Kugamon!

I joined my company as the Director of Sales in May 2018, at which point Kugamon was already an active (but not live) project underway with our Sales Operations Manager. At my estimation the project was about 60% complete. My Sales Operations Manager (a 5+ year sfdc admin) then left the company with very little notice a week later in pursuit of a new opportunity. We did not have another internal resource capable of getting the Kugamon project, which would solve many of our business processes, actually launched. Needless to say, I was up a creek. Kuldip (Kugamon Founder, CEO) reached out as a courtesy to ask me what he could do to help. I was honest and told him I didn't yet know enough about the problems Kugamon was fixing, or enough about Kugamon as a service, to suggest a path forward. It was at that time that he recommended a Kugamon Resource, a legitimate sfdc super-admin, to not only get us over the hump but prepare me to manage the system moving forward. That resource turned out to be a woman named Renee, who provided a customer experience unlike any I've ever participated in as a buyer. We purchased 40 hours of her assistance, during which she provided an extremely detailed time sheet allowing me to stay up to speed with her progress in real time. In the following weeks after I was introduced to Renee, she completed all of our remaining customer tasks for implementation, and helped us clean up our SFDC infrastructure and flow. Additionally, she helped w/general troubleshooting. We go live next week after Renee takes my Sales teams through 2 separate hour-long end user trainings. She's also going above and beyond and training our Customer Success Organization, who's currently handling our renewals. So, in summary, if you're a company with limited internal SFDC Administration resources and expertise, Kugamon Administration is an absolute MUST and worth every single penny. Will post a review of the system after we'v

Kugamon, Kuldip, and his entire team have been incredible from pre-sale all the way through post-sale. The pre-sales presentation was by far the best demonstration I received from any vendor so kudos to Sahn and Jazz on their level of professionalism. After we negotiated and started implementation, I was worried that the staff was too small to handle all of the numerous questions that my org would throw at them but to my pleasant surprise, Kuldip and his team responded quickly and made sure our questions resolved ASAP. I'm so glad I didn't go with Zuora who ended but trying to use a scare tactic to reconsider them after we told them we went with Kugamon. It speaks to their sales approach and like I said, I am very glad we went with Kugamon.

Our team loves Kugamon. We initially bought the product in 2013 and completed adding on Subscription and Renewal management custom changes in December of 2017. Our salesforce + kugamon setup allows us to manage opportunities, quotes, orders, invoices, assets, subscriptions, and automates the renewal process. We will save almost $100k per year by automating our renewal process with Kugamon. I really appreciate their approach using a Business Process Review to draw out of our team what the project needs to achieve before, during, and after implementation.

Kugamon has fixed a payment recording issue that has been plaguing our company for a long time. Kuldip and his team worked tirelessly to understand and solve the problem. Payments were not all coming into our system from our payment processor automatically, which caused inefficiency. Kugamon has been great to work with and we appreciate the team's solution!

We've been a customer of Kugamon for over a year now and they've been an outstanding partner for us here at Five Star Professional. Knowing that we had a complex project involving many parts of our company we engaged Kugamon through their business process review and came up w/ a plan to build a scalable platform for us to grow with. The project was a huge success and we've seen significant improvements in our efficiency placing orders and tracking them through fulfillment. The post project and continuing support has also been excellent. I would highly recommend the team at Kugamon to anyone considering integrating order processing within Salesforce.

We are a company in the LED lighting sector with a growing customer base, 350+ products (SKUs). Our online catalog in Kugamon/Salesforece streamlines the creation of quotes, orders and invoices. Some of the over 10,000 quotes created since implementing Kugamon are 10 pages long. Kugamon has allowed us to boost our existing Salesforce functions with customizable enhancements for sales/accounting flexibility, e-signing, excellent CPQ, and real-time inventory/asset management – all native inside the SF CRM! The Kugamon Team has team provided immediate service and support with product updates and customizations that adapt the product to our workflow. We have used Kugamon for over 5 years now and highly recommend Kugamon.

We have a product based B2B wholesale operation with a direct to consumer web channel. We had been using Salesforce (SF) as a standalone CRM System and QuickBooks (QB) Premier Desktop Version for accounting and inventory management. The requirement was to have all quoting, sales order placement, invoicing and shipping native in Salesforce and then to integrate CRM and ERP systems to have all data connected in close to real-time. Kugamon had the most complete solution for quoting to invoicing, meeting most of our requirements right out of the box. We integrated Zenkraft (UPS shipping) to Kugamon in order to have all tracking information in our invoices and shipping notifications to customers. We also connected Shopify, which we use for our direct to consumer web channel, so that the web orders flow directly into Kugamon. All our orders start their fulfillment process in the same location in Kugamon/Salesforce and can be followed by sales up to the point where an order is shipped and paid. Each account has the complete record of quotes, invoices, shipments and payments. The entire application in salesforce was integrated in close to real time to our web store and to QuickBooks. This 3-way integration consisted of the integration of SF with QB, SF with Shopify (web store) and QB with Shopify (for inventory updating). We have been using Kugamon for one year and are extremely pleased with the software. Kugamon is a great product as is, but also has incredible flexibility when it comes to adapting it to existing procedures. Potential customization is almost unlimited and the team at Kugamon is well versed in making it happen. I cannot emphasize how satisfied we are with the results and the implementation experience. Thanks to Kuldip and the Kugamon team!

We have used Kugamon for over a year and have been very pleased with the application as well as the team behind it. We have offices in the US, UK, France and Canada. The Orders to Payments application has allowed for us to streamline our global sales and collections process across our different offices and divisions all in one system. For example: We now have one system to create and manage Orders regardless of language and currency. Thank you Kugamon!

Kugamon has designed for us a very complex solution to manage our mining business processes. Kuldip and his team are very knowledgeable about Salesforce and they took the time to understand what exactly our requirements were through many conference calls and process proposals before we moved to the implementation stage. Kugamon responds to our matters quickly and helps to walk us through solutions efficiently. In terms of customer service, they take the time to look after our questions and is always able to provide us with an easier solution if available. We would recommend Kugamons services to another company looking to customise their Salesforce platforms.

Vita Group is a diverse multi-brand company with a retail presence in telecommunications, technology accessories, medical aesthetic clinics and men’s athletics. We have more than 1700 team members and over 120 points of presence across Australia, generating over $750 million in revenue (November 2019). We engaged Kugamon in mid-2015 to implement a new Salesforce based sales ordering system, to support our growing telecommunications business. Our requirements were often not simple or standard, and required a mix of out-of-the box capabilities, as well as customisations. We worked heavily with the founder and CEO, Kuldip Hillyer and have nothing but praise for his abilities to rapidly assimilate complex requirements to conceptualise and define the best solution to meet our needs. He and his team have always delivered high quality solutions and met their timeframes, and now provide excellent ongoing service and support. Its fair to say that we only utilise a subset of the available feature set, but what we do use is used heavily. Today we have over 250 active users of the solution, processing over 7200 orders per month, and it integrates in near real time with our ERP for financial, product and inventory management. Whilst the implementation was not without its challenges, we have now used Kugamon for over 4 years and would highly recommend them. Whilst there are cheaper options out there, but if you want a robust solution that works well with great support, Kugamon is definitely worth evaluating against your requirements and adopting if it meets your needs.

Kugamon has consistently exceeded my expectations time and time again. The functionality is robust and extremely malleable based your specific use case. They are very receptive to customer feedback and you consistently see that functionality make it into future releases. (Which are quite often!) Kuldip, Victoria and Sahn have always been readily available, helpful, and continue to provide fantastic insight on how to get the best use out of their product. If you are looking for an application to remove all the headaches and frustration from the Quote, Order, Invoice and Payment process of Salesforce, look no further. This solution has it all.

What do you like best? The customization of what you can put in there is fantastic. We were able to get all the data that we wanted / needed out of the system. Review collected by and hosted on G2.com. What do you dislike? it is only as good as the person managing it. Great software but you really need to know your stuff to be able to get the data you need. Review collected by and hosted on G2.com. Recommendations to others considering the product: Make it a little more user friendly possibly for initial setup. A little more intuitive possible. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? Renewals and billing have become much easier to manage and easier to process.

First, I was so impressed and appreciative of how Kuldip, Heather and Michael supported me through the installation process and changes we needed to accommodate our business structure. They were definitely patient with me, when maybe they shouldn't have been. What a great team they are! I will be rolling out the new system to our Tools and Services Division soon. I have been testing the capabilities with our requested changes for weeks. The functionality of this app will definitely give you the WOW factor and a return on your investment. Love the fact that it keeps opportunity, quote, order, and invoice linked together. You will not be disappointed with this AMAZING App!!!

Our company purchased Kugamon in order to quickly and seamlessly invoice customers through an online order, approval, and payment process. Before Kugamon, we had purchased a competitors app and found it difficult to use even for our company Salesforce Administrator! Kugamon is a high powered package at an incredible value and we haven't experienced any issues/bugs at all. In addition to their quality product, their customer service is exceptional. Our questions are responded to quickly and their answers communicate they know and understand our needs. I would highly recommend their product!

Kugamon's intuitive package is a natural fit for our business, easily extending the functionalities of Salesforce and allowing us to integrate order, billing, payment and renewal processes in a single and seamless system. Our old process was manual and cumbersome, and with Kugamon we've been able to shorten the life cycle of a sale, so our reps are extremely happy. Thanks Kugamon!

Excellent app and the Kugamon team was very helpful during the installation and setup process. Our order, billing and renewal process can now be managed natively on Salesforce. I would highly recommend Kugamon.

I used Kugamon with my last business and I'm happy to use it again. Kugamon has gone to great lengths to ensure our satisfaction with their app, from training our team to customizing the app for our specific order management needs. Our team is extremely satisfied with the app and looking forward to automating our billing and renewal processes.

We recently started using Kugamon to manage our subscription orders and renewals. Our previous process was extremely manual, tedious and unscalable. Kugamon has saved us so much time and headache. I would definitely recommend this app for any company looking to implement a customized and seamless order management tool. Great package and their staff is extremely helpful!

Kugamon is a backbone of how we provide our subscription services to customers. Support folks are always attentive and response time is "lightning" fast. I would like to specifically call out their Admin Services team. Renee especially is a gifted business analyst, and checks all the boxes you need of someone sitting shoulder to shoulder with you customizing a complex system to meet and exceed your company's specific needs.

Not just very handy product but also an excellent support. Always very quick to resolve your queries and help improve the experience. One of the best I have ever worked with.

We have yet to implement and go-live with Kugamon, but our Sales and evaluation experience with Sahn from Kugamon was excellent. She took the time to go in deep detail of our current Sales and business process, resulting in a really rich understanding of our business needs. She listened and provided feedback to her development team when we explained that the pricing logic of the tool would not fit our business needs. She spent lots of time holding demos for our team, coming into the office and providing reference contacts so we could feel absolutely secure with our decision. I appreciate the partnership Sahn displayed in understanding our business, I look forward to continuing the relationship and a successful implementation for Neverware.

The level of service you receive from this team is amazing. Kuldip, Michael, Heather and Kevin have gone above and beyond to ensure our install was a success. They took our manual quoting process and turned it into a seamless and automated process within Salesforce. The app itself is covers a lot of ground - quotes, orders, rev rec, subscriptions, payments, invoicing. Being able to pick and choose which functionality you want to use and having the ability to customize it to your specific process was the reason why we selected Kugamon. Getting 50 sales people to use a new quote tool was no easy task but with Kugamon's help and expertise, we were able to roll out a highly customized tool that was easy to use. I recommend this app to any company looking for a customizable app that comes with a great team!

We've been using Kugamon for over a year now and have been very pleased with how it has positively impacted our Sales Process. Previously we used an Excel based solution that was convenient but lacking. Users could create Part Numbers on the fly and it was difficult to determine levels of discounting. No more. We can now create Quotes with current Part Numbers, have transparent discounts, and implement Approval Processes. Furthermore, the resulting Quotes are professional looking and accurate. I've implemented other CPQ tools and know that implementations can be taxing. Kugamon was there with us throughout the process; they helped us make necessary changes, and steered us clear of making preventable errors. Looking forward, Kugamon has included functionality that we can implement for Orders and connecting to our Finance systems. I look forward to continuing the journey with Kugamon.

Our business is based in Bali so timing is important to us. Kugamon is always quick to respond, sometimes in minutes of a problem. Our problems are always handled in a quick and easy manner and they always make us feel important.

As of August 1 we are no longer posting account level detail to Quickbooks so we are relying on Kugamon/SFDC for all the transaction level detail for billing, A/R, etc. We are getting into our busy season and everyone remains very excited about Kugamon and the Force.com platform. Now that we have worked out our operating procedures I too must say it is running exceptionally smoothly and requires almost none of my time. This is a huge improvement from where we were before Kugamon/SFDC and I can't thank you enough for the help getting us up and running. I look forward to working with you to leverage the innovations from Kugamon/SFDC.

Every time, we experience a problem whether it be human error or a glitch in the system they are always right on top of it, making us feel very important to them. They always answer every question we have in a timely and thorough manner. There have even been times when they have updated parts of the app specifically for us. We are very happy and pleased with our decision to use Kugamon.

From the first moment I contacted Kugamon my experience has been a good one. From sales to training to flexibility in design - Kugamon has carefully considered their overall package. The application has far exceeded expectations and has enabled me to be operational much sooner than anticipated. Keep doing what you do.

Kugamon has fulfilled all of our needs and then some. Their staff is very friendly and has a ridiculously short response time to support requests(within half an hour in most cases). Kuldip and his staff have truly met our needs head on and are always willing to help out. Would definitely recommend this to anyone wanting to track orders/invoicing in salesforce.

The research phase was extensive but very happy to have chosen Kugamon. When you blend a great product with a fantastic support team you have a winning combination. From the demo to final product the Kugamon team has been very supportive and responsive to all of my questions and always willing to bend over backwards to get things done. If you are looking for a CPQ that is native to Salesforce, generate quotes and orders fast, can handle complex sales structures and is easy to set up and configure then give Kugamon a call!!!

We've had the Kugamon app for about a year now and we couldn't be more pleased. The quote to order to payment flow is smooth and they've even coached us on a custom API and extensions for the Salesforce CRM. But what has been the best part of Kugamon is the customer service. I rarely experience the level of care and attention that Kugamon gives from any company in regards to questions, concerns, needing assistance, or just a sound board. The customer service alone has made Kugamon well worth it.

We're a startup that is pushing the edge of hands on learning for education institutions. When we contacted Kugamon, we needed a quote to order process that pointed us toward a future using salesforce as our primary system of record. Kugamon was the first step we took to get us effectively going in the right direction. They served up Quote to Order quickly and were able to outline our business processes in concise conference calls detailing flow charts and where the kinks were in our process. They actively pursued solutions and added some functionality based on our feedback. Very impressed with Kugamon as a quote to order solution especially if you're trying to wean your company from an entry level/small business product and move into an enterprise solution.

This is for the support that I got today from Kugamon. I have been working with so many package providers of all sorts. This is the first time in last 12 years when I got an almost instant response and got the issue resolved too. Thank you so much for this support you provided.

The short term plan was to "fix Salesforce" and we've come a long way, much thanks to Kugamon. The quarter end processing through our Kugamon implementation has been flawless! Everyone is loving it!

This is the best Order management App. not only because of its great usability but because they listen to our problems and produce fixes sometimes in the same day. They worked with us to fix all of our problems and are always open to add new features. I highly recommend this app, even if doesn’t have all you want they will find a way around to make it happen. Thanks, Alex

We have been a Kugamon user for 3 years. We did not need many features when we started, but as we have grown we consistently look to the Kugamon team to help us customize to ease our growing pains. A solid product that allows workflows to be created to match our business process. The support has been excellent.

After becoming disenchanted with our ability to customize the JDE Order Management module, we decided to pursue a Salesforce.com-based order management solution. Our sales and customer service processes were already being enabled by Salesforce, so it was a natural to include order management. We also had to choose an application that we could quickly implement as our tax service subscription on the JDE platform was running out. We were able to implement the new solution in a couple of months, and we have customized it to our business over the past 2 years, including a streamlined page to add line items to an order. We have also integrated Kugamon with our e-commerce platform so our web orders turn into Kugamon orders and flow all the way into our ERP. The fact that Kugamon is native to the force.com platform gives us incredible options for customization and integration with other systems. If you are already on the force.com platform and are looking for an enterprise order management solution, this product should be on your short list.

Kugamon O2P is exactly what we needed. Now that we have built some custom workflows and reports on top it, I know the state of every quote, online order, invoice and payment immediately. It allows us to be much more proactive in running our business than wasting valuable time in reaction mode. A key part of Kugamon O2P for me is the support. They are responsive, helpful and clear. They make me feel like I am their only customer. I love that!

We just finished the implementation with Kuldip a few months ago. It was really awesome to have him hand-holding throughout all of the planning and setup of the system, which made it go smoother than anticipated since we've never done anything complex before. The customization that he and his team carried out were also exactly what we needed to ensure our users are handling orders and payments well by adding automation/batch processing. Anytime we had a question, we were able to reach out to Kuldip's team including the support reps so we never felt like we were doing this on our own. There are also Kugamon Group Meets, which happen every month to go over new functionality and gather feedback on the application from a round table of users, which I don't think I've seen with many other apps. Thank you, Kugamon, for going above and beyond for us.

What do you like best? Kugamon support is super responsive and their product is really user friendly! Review collected by and hosted on G2.com. What do you dislike? There isn't anything that I would say that I dislike about Kugamon Review collected by and hosted on G2.com. Recommendations to others considering the product: The have very high quality support services. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? We are streamlining our tuition payment process across 5 different program sites

What do you like best? Customer service has been good, our concerns were addressed and consultants went above and beyond. During our build out Kugamon went above and beyond to meet our business needs, they are invested in their clients. Review collected by and hosted on G2.com. What do you dislike? There aren't many things to dislike, overall satisfied with software. We will have a system that generates receipts tracks payments and payments that are owed. Review collected by and hosted on G2.com. Recommendations to others considering the product: Have your business processes mapped out and defined before you enter implementation. You may run into unexpected challenges along the way. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? We need a system to generate orders, invoices, and track payments.

What do you like best? As a Salesforce administrator who does not know how to code, this application gives great point-and-click solutions to solving for our tuition payment process. Kuldip and team walked us through a very thorough training on the back end and it was easy to understand once you got a hang of what settings impacted the end-user experience. Ease of use from an administration stand-point is very important when you have a bunch of other applications to absorb and maintain. Review collected by and hosted on G2.com. What do you dislike? The only downside of the application is that due to one of our business cases needing flexibility in payment terms/cycles, it required custom development that accommodated the need. But other than that, Kugamon really thought of everything! Review collected by and hosted on G2.com. Recommendations to others considering the product: Working directly with Kuldip and team to build Kugamon was key for the installation, setup, training and advisory services. The supports made us feel more confident in what we are rolling out to program staff who needs it to work seamlessly for customers and themselves. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? We are solving for a very manual tuition collection process that requires in-person payments by creating a virtual environment to not only securely collect payments, but also streamlining the order and invoice process from beginning to end. We love that the integration with PayPal is as easy as 1-2-3. Because of this, we are also planning to roll out Kugamon for room and equipment rentals for one of our programs.

We looked into Kugamon because the capabilities of the standard Salesforce order functions provided were not going to work for us. The main reason we needed Kugamon was for the tiered pricing, but we were so happy that it does so much more! This software does EVERYTHING we need it to. Kuldip always went above and beyond and was a pleasure to work with. I would highly recommend this software!

At SlideRocket, we were spending way too much time creating and editing orders for both new sales and renewals. This was due to the number of steps required for we used Word, Excel, E-Signature Apps, Quickbooks, and at times fax machines. And when an order required a change, albeit small or big, we had to repeat the entire order process. Going through a multi-step manual process each time does become frustrating. With Kugamon, our multi-step process is gone. We can now send out orders with a single link, and make changes to the order in real time. The team at Kugamon was able to meet our aggressive go-live timeline and help us get up and running quickly. The Kugamon app is seamlessly integrated into Salesforce and our sales team has adopted it right away. Moreover, whenever we have any questions the team at Kugamon has been very responsive and helpful. Overall Kugamon Orders to Payments is the absolute best order and billing tool for Salesforce.

When initially looking for a CPQ solution we reviewed the Salesforce solution but quickly realized it was too complex and the pricing was outrageous. We turned to the AppExchange and found Kugamon and have been so pleased with my decision to go with their solution. Pricing is of course a big consideration when adopting any software, Kugamon is priced very fairly for the immense amount of value the software provides. The system is very flexible as well, in many respects we did not fit into the traditional box of offering a simple physical or virtual product. Kugamon already has several customization options built in which allowed us to leverage and rapidly implement the solution. We have adopted many software products and to date the Kugamon on-boarding and implementation is head and shoulders above any other experience. The team takes a very thoughtful and intentional approach to training and onboarding their customers. This process really makes the implementation of a complex system very smooth since they guide you along in such an organized and professional manner. Kugamon will be my recommendation for a CPQ system every time I have an opportunity.

The research phase was extensive but very happy to have chosen Kugamon. When you blend a great product with a fantastic support team you have a winning combination. From the demo to final product the Kugamon team has been very supportive and responsive to all of my questions and always willing to bend over backwards to get things done. If you are looking for a CPQ that is native to Salesforce, generate quotes and orders fast, can handle complex sales structures and is easy to set up and configure then give Kugamon a call!!!

Kugamon enables robust features in the CPQ realm that extends the processing power of the Salesforce platform. Through purchase, implementation, and support, their team is always readily available to answer any questions and guide you through the solution to obtain the best outcomes from your solution. Their continuous improvement and growth into new features also makes them an impressive provider to work with. I'm not sure there's a better group of people to work with for any of your CPQ needs.

Kugamon's powerful configurability, specifically with the Order Release Checklist, made streamlining our sales process easy and effective. Now, instead of chasing down forgotten data (if you manage Salespeople, you know how hard this can be) or having to go back and forth with a customer because of mistakes on our end, we can be confident that the our orders are 100% complete the first time. It's amazing how effective a simple checklist can be, especially when utilized in the right place! On top of that, their subscription setup is intuitive, yet data-rich, their product configuration is INSANELY customizable, and their training, support, and knowledge base are all incredibly helpful. I would, without hesitation, go the Kugamon route if I had to choose again.

My company has been using Kugamon for about four years, and it has become an integral part of our workflow. Our order fulfillment process is quicker and more streamlined than ever. Many helpful customizations have also been put in place. If anything does go wrong Kugamon support is incredibly responsive and there's never been a problem they couldn't resolve. I highly recommend this app.

Excellent Implementation and Support. [Kugamon] makes life with Quotes and Orders much easier. Very good product, excellent tool. Overall, Kugamon is a great product and team to work with!

Since the implementation of Kugamon, our sales staff has saved an enormous amount of time taking prospects through the sales cycle. The efficiency of this solution allows our sales team to cover more leads and ultimately close more business. Customers consistently compliment the professional atheistic of quotes/ orders as well as how convenient it is for them to make a payment. Implementation was unobtrusive to daily business and the employees are both friendly and knowledgeable.

What do you like best? - easy to use - turn key salesforce integration - eliminated the need for manual invoices, data entry and payment processing Review collected by and hosted on G2.com. What do you dislike? - integration and ease of use came with a high price - price almost outweighs the manual data entry and processing - some payment APIs were buggy Review collected by and hosted on G2.com. Recommendations to others considering the product: Evaluate all options and ensure that you will only be doing business from within sales force. External sales were hard to manage as well as sales that were outside the CRM. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? We previously used Kugamon as our primary payment processor through our Salesforce CRM. It allowed us to have an integrated payment processor that eliminated the need to import contacts and manually send invoices and submit payments.

excellent app, with a focussed team running the company been using the system for several months upgrades and releases are addressing our needs as we grow we regularly find more and more use from the app as our company expands and we are able to maximize the utliity of the various features integrates seamlessly into Salesforce and allows us to create custom reports exactly the way we need without mucking around, unlike other NON native apps. -i highly recommend this app for small or large companies

We started our search for invoicing and billing management apps with the notion we would need to use multiple vendors to meet our needs. Once we checked out Kugamon, it was clear they have the most comprehensive orders and payments suite on the AppExchange. Because of the variety and customizability of Kugamon's features, we were finally able to move our entire sales process to the cloud. Kugamon ended our search for invoicing and billing apps; they have exceeded all of our expectations. With all of our sales and payment data in Salesforce now, we are able to see our business activity in a whole new light. The team at Kugamon got it right!

We're using a highly customized Salesforce environment built on the Kugamon functionality, which allows us to integrate sales, marketing, operations/production and billing in a single system.

I've had the pleasure of leveraging Kugamon at my last two organizations. For both, we selected Kugamon primarily for their easy to use contracting and subscription management features- as well as their top notch support. But in this last run, with limited resources, we also have had made great use of Kugamon to manage our receivables--- keeping outstanding invoices to a minimum, and increasing dramatically our visibility of future cashflow back to the business. I highly recommend any subscription based business look at Kugamon for a full breadth of functionality- contracting, e-signature, subscription management, flexibility of options, and finance visibility!

As a new user of Kugamon, and a fairly basic user of SalesForce in general, I find Kugamon to be a very nice add-on overall. It's much easier to use than Salesforce alone and I wouldn't be caught dead without it!

I have searched the market for more then 3 years to find such app. I bought Salesforce because of Kugamon I'm glad the app looks and feels just like Salesforce. The people there are great to work with and they really want me to be successful! Thank you Kugamon!!!

Orders to payments has simplified our workflow tremendously. We have cut our invoice generation process by nearly 75% per cent and streamlined our fulfillment by using the integrated Kugamon product definitions and salesforce's workflow. The Kugamon team has enabled us to smooth out our interactive touch-points with our customers by implementing professional looking client facing invoices and payment processes, at a fraction of the cost of the other solutions we have looked at. After over a year with the product, I can truly say that the Kugamon developers always strive to improve the customer experience. Thank you Kugamon.

We went live with Kugamon a year and a half ago, and we've had the pleasure of being able to watch Kugamon grow its team along with its business during this time. Our Customer Success Manager is instrumental in nurturing our relationship and actually makes it feel like a partnership. Furthermore, the level of expertise with Professional Services (Kugamon Administration) is so worthwhile for heavier projects. The Kugamon Administration expert we work with is truly an expert on the product and with Salesforce. With any sizable app from the AppExchange, I always recommend that if you are going to manage the app yourself, you should be a Salesforce Administrator with at least a 201. If you are, you will soon feel quite comfortable with managing this app in your org, and you'll also have a good feel for when to engage the Professional Services. I've been working with Kugamon for a year and a half, and I feel like a solid administrator of it and have full confidence in the Support team and Kugamon Administration team.

It works exactly the way it is supposed to. Definitely invest in the training, without it you might be lost, but the Kugamon crew is pretty honest about that up front. It is crucial otherwise it could be frustrating assimilating to the product. Get training on the product and it works like a dream. If you have any kind of support issue, the service is top notch. Your problem will be solved no question. But training definitely would make both their lives and your life easier. Don't skip out on it.

Kugamon helped us automate a number of items, like billing, creating renewal opportunities, sending quotes, etc. that were proving both tedious and hard to standardize. I also have to mention the incredible support they provide and customization they have done for us. Whenever we ask a question or raise an issue the response is fast and thorough. Definitely give them a look.

Jobscience is a Salesforce ISV that builds and sells Recruiting Solutions on the Salesforce Platform.After researching the AppExchange and considering options such as Zuora, Salesforce CPQ, and Conga CPQ, we selected Kugamon. There are many reasons why we made this choice but what convinced us was 1) the overwhelmingly positive feedback we received from current customers of Kugamon such as IBM and Five Star Professional, and 2) as a Salesforce ISV that is committed to the Salesforce Platform, it was important to us to find an app that leverages Best Practices on Salesforce.We currently use Kugamon and its Subscription & Renewal Management function to meet our business needs and have been pleased with the results. Kugamon understands that every business is unique and has been there every step of the way during our complex implementation. Each time we have had a question or issue, their Support Team has called back almost immediately to help us address our concerns which has always reassured us that we are in good hands. In fact, there are times the Kugamon Support team is available so quickly to help resolve our questions that I have to ask them to wait until later when we are able to spend time working with them on the issue.With Kugamon, we have reduced our quoting cycle time by approximately 45 minutes per quote, simplified and removed significant numbers of unnecessary products from our price book, automated our renewals, improved our pipeline visibility, resolved complications working with foreign currency, and gained better insight into our outstanding receivables -- in addition to improvements we have achieved on many other critical business processes.I would highly recommend Kugamon to any business, especially those committed to the Salesforce Platform. The quality of their App and lighting fast customer support make them a pleasure to work with.

We’re currently using Kugamon’s Subscription & Renewal Management Add-On to process our renewals and it is a substantial improvement from our previous manual methods. We no longer need to manually track when to send out renewal emails as Kugamon sends these notification emails automatically. Additionally, Contracts and Renewal Opportunities are also seamlessly created when Orders are approved. These automations have allowed for greater convenience and made our renewal system less error prone. We no longer need to dedicate as many man hours in tracking mundane tasks and clients are notified on time by the system. The possibility of any small task falling through the cracks is null. I would highly recommend Kugamon’s Subscription & Renewal Management Add-On if you want to streamline your renewals system. Also, I should add their Support Team does an amazing job at responding to any questions/ issues we have in a timely fashion.

My firm just recently finished the install and the training... From what I can tell so far, and all the samples I have used the apps for, this is definitely going to streamline my monthly invoicing process... I no longer have to keep track of the dozens of invoices that went out, whom is late, who has paid - I simply have a dashboard that is grabbing that invoicing information and the sales rep if there customer has not paid, etc (it is much better when you salespeople get commission once the payment is received - therefore they still care :) ) There have been a few minor issues - but I had zero issues contacting someone at Kugemon to immediately resolve or give ideas on how to address... For that - you get 5 stars guys - awesome product...!

Our company has just recently bought the Kugamon App and while we are yet in the setup I can already see and appreciate how it will simplify and streamline many of our processes! The team is very professional and dedicated - especially across borders and timezones. Never had to regret the decision of buying a non-german bases app. Two thumbs up!! Hans Senior Process Manager at sevenload GmbH, Germany

CEO, Kuldip Hillyer and the entire Kugamon support team has been simply Amazing. Our organization has been using their product for over 9 years. This customizable product has enhanced our business processes and added a layer of efficiencies. Over the years as we uncover different business requirements and needs. While in the discovery phase, we are not afraid to connect with Kuldip and team to help us sort through, brainstorm functionality that will best suit our ever-changing business. It’s very apparent, he is very knowledgeable, creative, and passionate about this product…as he should be. I would highly recommend Kugamon – Great team, Great product!

We have been using this product for many years now. Their product is completely customizable which is very helpful to incorporate our business process. They keep on adding new features and upgrade our Prod by making sure not affecting existing customization. Support is excellent, especially is Kuldip is always there when we need it most. I have used Salesforce CPQ product for few years, but I never missed CPQ while using Kugamon’s Product. Now they have complete Quote to Cash system which includes subscriptions, Assets, Renewals, invoicing, billing etc. Very nice product and I would highly recommend.

Looking to grow your company and increase your sales, Kugamon's app is the best app to enhance your Salesforce. Kugamon easily integrates your whole process in one app, from Quotes, Orders, Subscriptions, Invoicing to payment processing, it does it all! The interface works seamlessly with Salesforce and can be adjusted to fit your business needs. Our company has been steadily growing and Kugamon, with its new versions and enhancements, has kept up with our ever-changing company. We’re a software company and offer products, subscriptions and service projects all over the world. This app has addressed all our business needs and we’re only using the basic version. I strongly feel that this app can work for any business structure. The design and real-time application of Kugamon has increased our selling capabilities, operational capabilities, and customer, reseller, and support interfacing. Our professional reputation has jumped tenfold as the customer interaction with this app is delightful. Customers have told us how easy and professional our process has become since we integrated Kugamon. The professional quotes and invoices speaks for themselves, even making a payment is a delightful interaction for our customers. Not only is the app stellar so is Customer service. With everything being automated it’s nice to speak to a human being and get answers to your questions. You can tell that Kuldip and his team care about their product. Kuldip and his team are professional, approachable and wonderful to work with. Their support team can be easily reached and are attentive to your needs. They give you the impression that you matter, a feat in this day and age where customer service has dwindled. If you want to invest in an app that works and will continue to work for years to come, I cannot express how much Kugamon has helped our business to grow, best business decision we’ve made.

The research phase was extensive but very happy to have chosen Kugamon. When you blend a great product with a fantastic support team you have a winning combination. From the demo to final product the Kugamon team has been very supportive and responsive to all of my questions and always willing to bend over backwards to get things done. If you are looking for a CPQ that is native to Salesforce, generate quotes and orders fast, can handle complex sales structures and is easy to set up and configure then give Kugamon a call!!!

We bought Kugamon because it allowed us to simply handle our payments process. It was easy to fit into our business processes. The staff are very responsive and we found the software to be completely reliable. We expect the renewals features to be extremely useful too. By far the best value on the app exchange. Great product, great service, what more could we ask for?

Kugamon fits a niche that's been greatly needed on the AppExchange. It's the only application that supplies a , closed-loop process through Opportunities, Quotes, Orders, Invoices, Payments and Fulfillment. The user flows and functionality are very well thought out and even allow you to mix & match their modules based upon how you sell (e.g. collect payments against Orders and/or Invoices). Arrowpointe just started using Kugamon and we are very happy with it. The administrative options available are vast and cover the different ways we sell. The designers/developers did a very good job of separating the business rules in the system as it pertains to the sales of Products vs. Services. Arrowpointe is a services-based business and Kugamon fits that model very well. Whether we are billing for our AppExchange applications using seats per month or system-wide licenses Kugamon handles it. Billing for Consulting services is equally simple. It is fantastic to be able to utilize third-party payment providers like PayPal and have those payments automatically reconciled with my Quotes/Orders/Invoices when those payments are made. Kugamon delivers a very efficient billing process, a professional customer-facing experience and will probably pay for itself simply in the amount of time it will be saving us. As an AppExchange ISV Partner ourselves, I really respect the design approach Kugamon took towards the application. It is extremely well thought out and I am learning a lot just by investigating the approach they took to implement their functionality. Bravo!

It’s not often that an application comes along that really makes sense. Kugamon is that application it’s a natural fit into the entire business process and the Sales Force Application. Prior to implementing Kugamon we relied on QuickBooks to generate invoices and MS word to generate quotes. It was a very cumbersome process and impossible to track. Now in seconds I can take an opportunity to a quote then to an order. Although I am over simplifying the process Kugamon makes it extremely easy to generate all the above steps several times when necessary depending on how often a potential customer makes changes to an order. They have included several well thought out features to save time including the ability to clone previous quotes and orders. Kugamon has allowed my business to completely automate my invoicing process. Being a subscription based business I need to send out monthly invoices and track account payment information. Kugamon allows me to pre-generate invoices and Sales Force allows me to easily setup work flows to send invoices, and reports to give status of invoices. Reconciling payments is now a breeze with enhanced payment terminal which allows you to enter any payment type through one interface. Payments that are received via electronic payment automatically update and post immediately. Kugamon is well thought out and has helped my company save hours of time each month in quoting, invoicing, and most importantly getting paid. The product is backed by a very professional team which is committed to help and also enhance the product.

Intuitive and flexible options have enabled us to create an integrated workflow which matched and adapted to our evolving business. The Kugamon team has been very receptive to different ideas of payment workflow processing and invoice presentation. They have enhanced the application to meet all of the different challenges we have thrown at them. Our customers see a professionally managed billing application and we have an integrated reporting with the rest of our Salesforce data.

Kugamon does a great job of extending the functionality of SalesForce. It was easy to fit into our business processes. The staff are helpful and very reliable. What more can I say great software Great job keep it up

Kugamon has been a tremendous help in shorting the life cycle of a sale. We purchased Kugamon to allow for our client to EOrder. This has helped us tremendously. Our clients can now just click a link and approve the order. Has helped our sales turn around much quicker. Also any time a question has come up they are very quick to answer and help out in any way.

Finally our company can create quotes, orders and invoices through salesforce.com with Kugamon. Before Kugamon it was a nightmare tying to create invoices and email them out to our subscribers/customers. This has really streamlined our processes and we don't have to leave salesforce.com to go into another system for invoicing or receiving payments!!!! Implementation and the interview process with Kugamon was super easy and contacting a real human being if you have a question at any time is easy. Kugamon is also constantly updating to keep up with changes or new challenges that we, as customers, come up with on a daily basis. The investment for Kugamon has definitely been worth every penny for us and we've only had it for 5 months. Thank you Kugamon!

Kugamon has allowed us to speed up the quote and order process. What used to take 5-10 minutes per order, now takes seconds. A very tight integration to Salesforce, combined with the ability to utilize so many data elements have made this tool indispensable in our Sales and Invoicing efforts. With all the power and sophistication Kugamon offers, the application is still very easy to use and administer. We were able to set up everything under an hour. Customer Service, Price, and Intuitive Application make this a no-brainer to buy!

Like most Cloud-based companies, we were allowing our customers to leverage the latest and greatest Force.com technologies, but our back-office processes were "old-school" to say the least. So, Kugamon is exactly what we needed to help streamline our quotes, invoicing and billing processes. Our quotes and invoices are now very professional and it is now very easy to send to our prospects/customers. Plus, we now have the visibility into who has been billed, who as paid, etc. Kugamon has allowed us to take our business to the next level by integrating the order and payment process into our existing Salesforce implementation and we saw an immediate ROI.

Kugamon provides me the ability to manage my business seamlessly. It takes just minutes to create an order and generate an invoice. For my customers with service subscriptions, my invoices are sent to them automatically each month without me doing a thing! I also have a complete view of all of my renewals which is invaluable when trying to forecast future revenue. Kugamon allows me to spend more time running my business which is why I think this product is awesome.

Today, we launched phase 1 of our Kugamon CPQ implementation. CPQ is tough work, there's no way getting around it. Partnering with Kugamon and their exceptional team makes it a lot easier. My team and I discovered Kugamon when we were searching for a 100% Salesforce native CPQ. We looked at several different vendors, but most had some logic occurring off instance which wasn't what we were looking for. When we dove in, we realized that Kugamon was a strong fit for our use case. We made the purchase and I can now confidently say it was the right choice. The implementation and training process was delightfully intense. We spent 3 hour a week for 8 weeks with the Kugamon team going through all of the configuration and functionality. But as a result, I finished training with a strong understanding of how everything works and how I could configured it to my use case. Kuldip, the founder and CEO of Kugamon, and Victoria, our Customer Success Lead, have made themselves incredibly available for all of our questions and queries. They’ve also helped us use Salesforce better over all. We still have a lot of work left to complete, but I have high confidence that we’ll tackle it successfully with Kugamon. They have a strong product and an even stronger team. If you’re in the market for a CPQ, I highly recommend you check them out.

If your organization does Salesforce development in-house, Kugamon CPQ is the ideal CPQ package for you. Our organization does a lot of internal development (we are not a declarative shop, we are code-first) and our developers have experience with other CPQ solutions. We chose Kugamon because the processing all happens on-instance. Though this may seem like a small detail, it is a big deal; knowing that nothing is going off-instance to be processed in a black box gives us the confidence to reason about how the solution works and build customizations around it. Additionally, the Kugamon team has proven to be very developer-friendly. When we have questions or seek guidance, they are eager to engage and proud of the work they have done. For a developer, there is nothing like being able to engage directly with the people who design and build the software that you are relying upon. They are happy to provide recommendations and talk at a detailed technical level - and they know their customers. Great company, great product. I'm so happy we ended up with this solution.

At CollegeVine, our experience with Kugamon has been outstanding. From the initial implementation to ongoing feature updates, Kugamon continually impresses with its robust capabilities and exceptional support. One of the standout features for us has been the ability to efficiently quote and track our subscriptions and renewals. Kugamon’s intuitive interface and seamless integration with Salesforce have significantly streamlined our processes, saving us valuable time and effort. The constant updates and feature enhancements ensure that users always have access to the latest tools and improvements. Special mention goes to Kuldip Hillyer and the Kugamon support team, who have been incredibly helpful and responsive. Their dedication to providing top-notch support and suggestions has made a huge difference in our operations. Whether we have a simple query or a complex issue, Kuldip and his team are always ready to assist and provide valuable insights. Overall, Kugamon offers a comprehensive solution for managing subscriptions and renewals. We highly recommend Kugamon to any organization looking for a reliable and feature-rich CPQ solution.

This was one of the best implementations I have ever participated in. The product is easy and highly effective. The Kugamon team is incredible, extremely knowledgable and very responsive. I am excited about the insights Kugamon is going to bring to our business.

As a small software developer, we were surprised how little was available in terms of CPQ solutions that would work with Salesforce and Quickbooks. We implemented Kugamon after realizing Salesforce CPQ was more of a custom solution than an out-of-the-box solution. Our Kugamon implementation went super fast and we continue to be impressed with how much is included in the packaged solution. CPQ solutions are complicated but Kugamon utilizes standard workflows with consistency and dependability. We were thrilled to ditch the Excel spreadsheet that we were using to keep track of subscription renewals and also appreciate now having accurate revenue recognition to give us visibility into true deferred revenue vs earned revenue.

We recently integrated Kugamon software into our existing Salesforce environment. The software meets the original requirements along with myriads of "unexpected improvements" that our users and company continue to benefit from. Shoutout to Kuldip Hillyer and Renee Jones-Sparks for helping us throughout the integration efforts. The commitment, dedication, and passion that they both have for Kugamon as well us as for customers is clear and appreciated. Kuldip's highly technical knowledge and Renee's "Punisher" approach to task lists are only a few of their strengths. They were always accessible to answer questions, troubleshoot issues, and provide training to our team. We highly recommend Kugamon software for any organization looking to enhance their Salesforce capabilities.